These Terms of Service ("Terms") are a contract between you and SG Birch Services Limited, a company registered in England and Wales (company no. 14060826, registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE), operating the SoccerClubHQ service as part of the Clubly FC product family. References to "SoccerClubHQ," "we," "us," or "our" mean SG Birch Services Limited. By creating an account or using the service, you agree to these Terms.
Who can use the service
You must be at least 18 years old to create an account. You represent that you are either (a) an adult acting on your own behalf, or (b) an authorized representative of a club or organization. If you upload information about a minor, you represent that you are the minor's parent or guardian, or that you have obtained the consent of the minor's parent or guardian. You are responsible for all activity under your account.
Your club's content
You keep ownership of the content you add — your badge, photos, rosters, news, and member information.
By uploading content, you grant SoccerClubHQ a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for purposes of resizing, format conversion, and moderation), and display that content solely to operate the service for your club. We do not use your content for marketing or to train machine-learning models. This license ends when you delete the content or close your account, except that we may retain copies in backups for a reasonable period and as needed to comply with law.
You're responsible for having the right to upload it, including any necessary consents for photos or information about minors.
Children's data and parental consent (COPPA)
The club is the COPPA operator. SoccerClubHQ is a platform that your club uses to manage its own roster, communications, and dues. With respect to any personal information of a child under 13, your club is the "operator" under the Children's Online Privacy Protection Act, 15 U.S.C. §§ 6501–6506 and 16 C.F.R. Part 312 ("COPPA"). SoccerClubHQ acts solely as a service provider processing data on your club's behalf and in accordance with your club's instructions.
Your representations and warranties. By enrolling a child under 13 in the service, or uploading personal information about a child under 13, your club represents and warrants that, before doing so, it has obtained verifiable parental consent from the child's parent or legal guardian as defined under 16 C.F.R. § 312.5, and that it has provided each such parent with a direct notice of its information practices that satisfies 16 C.F.R. § 312.4. Your club further represents and warrants that it will honor any parental request to review, delete, or refuse further collection of a child's information, as required by 16 C.F.R. §§ 312.6 and 312.7.
What the platform records is evidence, not consent. Any "consent recorded" indicator, parent name, recording timestamp, or admin attestation captured in the SoccerClubHQ admin interface is a record made by your club's authorized administrator for your club's own audit trail. It is not verifiable parental consent in itself, and SoccerClubHQ does not verify, validate, or assume responsibility for the consent your club collects off-platform.
Indemnity for child-data warranties. Your club's indemnification obligation below specifically includes any claim, investigation, fine, or penalty (including by the Federal Trade Commission or any state attorney general) arising from a breach of the representations and warranties in this section.
If you cannot make these warranties — for example, because your club has not implemented a COPPA-compliant consent process — do not enroll any child under 13 in the service, and contact us at hello@soccerclubhq.com before proceeding.
Acceptable use
- Don't use the service for anything unlawful, harmful, or that violates others' rights.
- Don't upload content that is abusive, infringing, or endangers a child's safety.
- Don't attempt to disrupt, reverse-engineer, or gain unauthorized access to the service.
Email & member communications
The service includes tools that let your club send email and other messages to its members. Your club is the sender of record for every message it sends through the service and is solely responsible for complying with all laws that apply to those messages, including the U.S. CAN-SPAM Act, 15 U.S.C. §§ 7701–7713, and any applicable state law.
By using these tools, your club represents and warrants that: (a) it will send messages only to people who are members of, or have an existing relationship with, the club, and not to purchased, rented, scraped, or harvested address lists; (b) message content will be accurate and not deceptive, and subject lines will not mislead; (c) it will keep accurate the club's physical postal mailing address in its settings, which we include in the footer of messages as the CAN-SPAM Act requires; and (d) it will not use the tools to send unlawful, harassing, infringing, or unsolicited bulk content.
SoccerClubHQ includes an unsubscribe link in every email, advertises one-click unsubscribe to mail providers, and automatically suppresses recipients who unsubscribe, bounce, or report a message as spam. These tools assist your compliance but do not replace it: your club remains responsible for honoring opt-outs it receives by other means and for the lawfulness of its recipient lists and content. Your indemnification obligation below includes any claim, investigation, fine, or penalty arising from messages your club sends through the service.
Payments & fees
Dues, registration, and store payments are processed by Stripe and paid out to your club's connected bank account; SoccerClubHQ never holds your funds. Subscription fees (for paid plans) and dues-collection platform fees are described on our pricing page and are subject to change with notice. You're responsible for refunds, chargebacks, and any taxes related to money you collect.
Stripe is an independent third-party processor with its own terms (stripe.com/legal) and privacy policy (stripe.com/privacy). We are not responsible for Stripe's actions, fees, or service availability. Disputes about a specific transaction, payout, or chargeback are governed primarily by Stripe's terms with your club.
Refunds. Subscription fees are billed in advance and are non-refundable except where required by law. If you cancel a paid plan, you will retain access until the end of your current billing period. We do not provide pro-rated refunds for partial periods.
Custom Domain add-on. The Custom Domain feature is included on the Pro plan. On Free and Club plans it is available as a paid monthly add-on (Free: $10/month plus a one-off $15 setup fee; Club: $8/month). The setup fee is non-refundable once your domain is provisioned. If you cancel the add-on or downgrade your plan, your custom domain will continue to serve for a 30-day grace period, during which you can re-subscribe to keep it live; after that window, traffic returns to your yourclub.soccerclubhq.com subdomain.
Cancellation
You can stop using the service at any time. Paid plans can be cancelled and will end at the close of the current billing period. We may suspend or terminate accounts that violate these Terms.
For 30 days after a paid plan is cancelled or downgraded, you may request a CSV export of your club's roster, schedule, and member data by emailing hello@soccerclubhq.com. After 90 days of inactivity following cancellation, we may delete the club's data.
Disclaimers & liability
The service is provided "as is," without warranties of any kind. To the fullest extent permitted by law, SoccerClubHQ is not liable for indirect or consequential damages, and our total liability is limited to the amounts you paid us in the prior 12 months.
We do not guarantee any specific uptime, speed, or that the service will be uninterrupted. We may modify, suspend, or discontinue parts of the service with reasonable notice.
Your indemnity to us
You agree to indemnify and hold SoccerClubHQ harmless from any third-party claim, regulatory action, fine, or penalty arising out of (a) content you upload, including photos or information about minors; (b) any breach of the representations and warranties you make in the Children's data and parental consent (COPPA) section above; (c) your use of the service in violation of these Terms or applicable law; or (d) your collection of fees, refunds, or taxes from your club members.
Dispute resolution
Before filing any formal claim, you agree to first contact us at hello@soccerclubhq.com with a description of the dispute and what you'd like us to do, and to give us 30 days to try to resolve it in good faith.
Governing law & venue
These Terms are governed by the laws of England and Wales, without regard to its conflict-of-laws rules. The courts of England and Wales have non-exclusive jurisdiction to hear any dispute arising out of or in connection with these Terms, meaning that either you or we may bring proceedings in any other court of competent jurisdiction — including, for the avoidance of doubt, in the state where your club is located — and nothing in this clause limits any non-waivable consumer or small-business rights you may have under the law of your home jurisdiction.
Copyright complaints (DMCA)
If you believe content on the service infringes your copyright, send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to our designated agent at dmca@soccerclubhq.com. We will respond as required by law and may remove infringing content and terminate repeat infringers.
Changes to these Terms
We may update these Terms as the product evolves. Material changes will be posted here with an updated date; continued use means you accept the changes.
Contact
Questions about these Terms? Email hello@soccerclubhq.com.